You concede that you do not hold any legal rights to cancel an appointment for a massage. However, a client can cancel his/her appointment in the following cases and on the described terms.
If you cancel your booking at least 24 hours prior to the massage appointment time the therapist will only deduct some percent of the payment amount. In case of a very late cancelation or late cancellation Rubs Spa will not be entitled to refund the booking amount.
The clients will be charged the full massage cost if he/she cancels his appointment after the massage time or is unable to walk into our Spa within the massage appointment time or at the designated premises.
In case you are not satisfied with the massage service the therapist is not rightful to provide you with a compensation amount. The therapist should end the massage at the agreed time. For extension of service you must make an agreement at the time of booking.